Clicky

Site Information

loader Loading... Please wait...
USE 'ILOVEHK' FOR A FLAT 10% DISCOUNT ON ALL 15,000+ PRODUCTS

Terms & Conditions

If you would like to talk directly to us, please call us on +852 5918 4712 (Cantonese, Mandarin, English speaking). Our telephone hours are 09:00 to 18:00 hours, Mon-Fri (excl. public holidays). Alternatively please feel free to email us at info@sailfish.com.hk.

This TERMS OF USE AGREEMENT sets forth the agreement between RKH Enterprises Pty Ltd. (ABN 99 149 068 619) Sailfish, (“Sailfish” or “we”) and each user (“you” or “user”) governing the use by you of this site. Please read this agreement carefully before using this site. By using this site, you signify your assent to this Terms of Use agreement. If you do not agree to the terms and conditions contained in this Terms of Use agreement, you may not access or otherwise use this site. You are advised to check these Terms and Conditions from time to time for any changes or updates.

Grant of License

You are granted a non-exclusive, revocable, and limited license to access and use this Site and content in accordance with these Terms and Conditions. No additional rights are granted to you by implication, estoppel or otherwise.

Not Medical or Health Care Advice

CONTENT CONTAINED ON OR MADE AVAILABLE THROUGH THE SITE IS NOT INTENDED TO PROVIDE AND DOES NOT CONSTITUTE MEDICAL OR HEALTHCARE ADVICE NOR CAN IT BE RELIED UPON AS PREVENTATIVE CARE, CURE OR TREATMENT FOR ANY DISEASE OR MEDICAL CONDITION. YOU SHOULD CONSULT WITH A QUALIFIED HEALTHCARE PROFESSIONAL FOR ADVICE REGARDING THE DIAGNOSIS AND TREATMENT OF ANY MEDICAL CONDITION AND BEFORE STARTING ANY VITAMIN, HERBAL OR DIETARY SUPPLEMENTATION, NUTRITIONAL, EXERCISE OR OTHER MEDICATION PROGRAM. YOUR USE OF INFORMATION AVAILABLE ON OR THROUGH THIS SITE IS YOUR OWN RESPONSIBILITY AND OWN RISK.

These Terms and Conditions are applicable every time you access our website and, or order goods from us.

1.0 Order Acknowledgement, Acceptance, Payment and Delivery

1.1 All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order, by email, or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.

1.2 Whilst it is our intention to keep our website up to date and error free, product description, or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled and will correspond this fact to you by email, to the email address that you provided to us at the time of your order.

1.3 This website services customer deliveries in Hong Kong only. Prices shown on this website are in Hong Kong dollars. Please note that additional credit card or bank fees may apply to your order.

1.4 Credit cards accepted are Visa, MasterCard and American Express. We reserve the right to decline credit card payments (and/or request an alternative method of payment) at our discretion. Your credit card will be debited at the time you submit the order via our payment processor, Paypal. If the card payment is declined by your issuer due to lack of funds available, we cannot hold goods against your order if there are other customers for the same goods who have available funds.

1.5 Payment is via the PayPal third-party secure system. Note that payment via PayPal charges your credit card or PayPal account immediately. If you cancel or change your order and a refund is required, note that PayPal procedures may delay this longer than our normal service. Also note that any commission charged by PayPal in conjunction with placing an order is not refundable.

2.0 Delivery

2.1 Whilst we make every effort to deliver goods in the timeframe we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timeframe, as we rely on third parties to facilitate our customer deliveries for us. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

2.2 All delivery time frames are subject to stock availability.

2.3 Our system automatically sends a “Shipped Order” email to your nominated email address when we ship your order. If your goods fail to arrive within 28 days of dispatch, and you have notified us of late arrival within 7 days of receiving email notification that your order has shipped, you will have the option of either a full refund or a replacement shipment, after we have investigated with the courier or postal service. Although we will use all best efforts, we cannot guarantee tracking of late deliveries beyond 14 days from the date of dispatch. Registered Post service does NOT offer a tracking facility – this is outside of our control, as this is set by local Post.

2.4 Where an incorrect address has been given to us at time of order, or our Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery (they will leave an advice card in this case), or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partner.

2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an order to the designated address, as provided by our buyer. We cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway, however will do our best to support customers in this regard, to ensure a happy outcome, to the best of our ability, at our discretion always.

3.0 Warranty

3.1 Sailfish is providing this site and its contents on an “as is” basis. Sailfish and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, “affiliates”) make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any other site to which this site links (each a “linked Site”) and the uninterrupted and error-free use of this site. Sailfish and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Sailfish and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Sailfish or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your sole risk.

3.2 The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information provided on this site and linked sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. Before buying or using any products, information or services provided on or through this site, including without limitation any products, information or services provided on any linked Site, you should speak with a healthcare professional.

3.3 You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product.

3.4 Unless otherwise indicated on this site, Sailfish does not endorse or recommend any product or service offered, advertised or sold on or through this site, including without limitation any product or service offered, advertised or sold on or through any linked Site. Sailfish is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any linked Site. You are advised that other sites on the Internet, including without limitation linked sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others’ rights or otherwise unlawful. Sailfish expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any linked Site or any site that links to this site.

Price and availability information on this site is subject to change without notice. Sailfish is not responsible for price fluctuations on our affiliates websites that have not been updated.

4.0 Privacy

4.1 This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is needed in order for us to facilitate an order to its completion. Customer information is and will never be disclosed to third parties. Customer data is not shared, or sold in any way.

4.2 All information is collected lawfully and in accordance with the most recent, official Australia Privacy Act.

4.3 At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with our company you acknowledge that we do not condone fraud and note that we will go out of our way to protect legitimate buyers and our company from fraud at all times. As a result, we may need to conduct a Proof of address on a buyer in order to check legitimacy of their details on a case by case scenario. This is our right as a supplier and we thank you for your understanding.

4.4 If you have provided us with your email address details in order to receive our e-newsletter, we will send this to you when we have promotional and news based offers. Your details provided here will only be used for the purpose of opting you in receiving our e-newsletters so that we can keep you up to date with the latest information. We will not sell, or share your data.

We do not discriminate across our e-newsletter subscriber base at current, so all emails will be sent to you as per your initial opt-in. If you wish to opt-out of from our e-marketing distribution channel, please email us with the text “Opt-out” in the subject line to: Opting out

4.5 If you have any questions about information privacy please Contact us.

5.0 Security

5.1 On order processing pages we use a 1024-bit certificate which provides maximum security for your transaction.

5.2 If you have any questions about security please Contact us

5.3 We will take all reasonable and legally-required precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

6.0 Pricing, Product Description and Availability

6.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods as we see fit. If a price for an ordered item is corrected due to exceptional or uncontrollable circumstance, customers will be informed of the change before payment is processed and offered the opportunity to cancel / amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items that have been ordered before a promotional price has been launched, unless we deem this to be so.

6.2 Because of the dynamic nature of the markets (e.g. exchange rate variations and other variables beyond our control), prices, details and availability are subject to change on a continual basis without prior notice. Prices can and do change from day to day; if a price at the time of ordering is higher than a previously-shown price then the price at the time of ordering is the one that applies. If no promotion is evident, this may be primarily due to the fact that our company relies on global currency. Sailfish is a trading name and the parent company is RKH Enterprises Pty Ltd. (ABN 99 149 068 619) based in Sydney, Australia. Our local site currencies are often pegged to the Australian Dollar. As a result, pricing can fluctuate. If you have any questions, please Contact us

6.3 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer the opportunity for the customer to instead either receive the best-possible discount or to cancel the order.

6.4 Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look absolutely identical to the product to be supplied; if the exact appearance of the product or packaging is essential to be identical then you should make that clear to us in writing at the time of order.

7.0 Liability

7.1 We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.

8.0 General

8.1 We reserve the right to decline any order for any reason.

8.2 These terms are governed by the laws of Australia and any disputes will be decided only by the courts of Australia.

8.3 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

8.4 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

8.5 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

8.6 Any unauthorised use of material on this site is strictly prohibited.

8.7 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

9.0 E&OE

9.1 Errors and omissions must be excepted.

10.0 No effect to statutory rights

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.

Back to Top